TNC female management
Sales rose CHAN: do not ever enemies
Do business when you can't make me suffer, I can't make you suffer so long
April 2008, Switzerland hotel and resort management group China flagship store opened in Shanghai hongan Switzerland hotel. As revenue and Marketing Director, Chen rose face more competition looming and the global financial crisis can be challenging. She lead the team to grow up in the hotel in adversity, usher in the climax of the market?
"Good sales only in a very difficult market to show your strength. Similarly, others do not see what you do, you will have a value. ”
From scratch to build personal network
Mr CHAN rose 18 years ago came to China, and into the hotel industry. Experienced international hotel in China's most important growth period, also from the Sales Manager to achieve one of today's decision makers. "At that time to the Beijing Hotel, the feeling is like suddenly being thrown into the sea inside, either you, or you travel. I'm trying to do, because I don't want to sink. ”
Connections became the CHAN rose "short", in addition to regularly go to Hong Kong, Singapore, United Kingdom, business trip, she contacts the continent almost zero. Mr CHAN rose to remember one thing. It was her first came to Beijing soon, reception notice she had a guest wants to see her. I didn't expect when she saw the arrival of people do not know when, but visitors are friendly and greet her, "Roslyn, you don't know me, I am your customer, I gave you a lot of business, we have a chat. "But he who does not know the Miss rose. After he went back to the Office once CHAN rose over files, didn't know he is very famous in a travel agency, gave the group a lot of business, but also to the work of that time rose Chan Hotel many business, "but unfortunately, I don't know him. ”
With this experience, Chen rose found the problem, also found a learning method, "I put each file one by one company in each of reading, understanding, and then went to visit them. "Chen rose very touching and said:" do not be afraid you have no contacts, the most important thing is that you are willing to go out and meet people, willing to establish connections. Not that I'm sitting here and let others run away, then it must surely not. ”
The customer until now is a good friend of the rose, he occasionally also rose considerably Chan jokes that "unawares". "I am in the hotel industry for 10 years, some customers now have become friends. I got a new hotel, they will come. At that time may have quarrelled, such as price, but there is no sales business forever enemies, more to be done is to make friends. Friends after a business they will think of you, even if they do not come down he at least think about you, this is a good thing. ”
The most usual CHAN rose love saying a Word, "hotel opened the door to the side, our cooperation for the first time today, but more than this, I believe we will be going to cooperation. "This is the most simple commercial way," do business when you can't make me suffer, I can't make you suffer so long. ”
And subordinates to make decisions
Hotel industry "by day dinner" for the outside world is very sensitive to changes in the environment, Mr CHAN rose went "SARS", Embassy of the people's Republic of China in the former Yugoslavia was bombed, killing, but the current financial crisis, she is also able to "soldiers to stop"?
"Because we are a new hotel, more effort needs to be done, for example someone one day only need to visit four customers, we want to visit six customers. In addition to the sales policy change direction, we focus our attention on how to fight for domestic business guests. We also explore the impact of financial crisis, to attack those affected by financial crisis is not such a big industry. ”
Complete all of these strategies is the core of the "people", in this case how to maintain a stable and combat team?, Chen 29 rose now leader of the team, from her first day here at work, the sales staff will continue to join the team. "After a period of time, as we all know how I should how to cooperate, the entire team will come together, this is not a day of work. "Observation of own rose Chan subordinates have portrait hungry Wolf can't wait to get the business, there are also people who do things leisurely but I have a lot planned, everyone out of moves, the problem would be different. Where appropriate a rose Chan will help improve their analysis, but she never make decisions for them. "I tell the subordinate problems please contact me at any time, but I hope they come to me must be prepared. Faced with a problem, have to think at least A and b are two solutions, we'll explore what is A good or B good, I hope they will make a decision, and in the process of growing up. ”
Chen roses feel very lucky, fluent Mandarin, let her be able to fully communicate with everyone, "first I also speak English, but he understanding does not fully understand, he made do or not do, then I would use Mandarin say they'll get it soon. "In addition to this, Mr CHAN rose believes that equal attitude is important, do not consider themselves to be foreign to the room, to communicate with a big obstacle.
Although the opening soon, but Shanghai hongan Switzerland hotel opened in the new hotel in the same level of occupancy rate among the best, and roses represent management team also won the "China top corporate leaders". We know she will remain "so moved" long road, let's wait and see.
No comments:
Post a Comment