Kodak's internal message exposure on quality door event shelling in business associations

4 September, Sohu IT get Kodak Company issued to the company all staff of internal correspondence. The letter stated that, due to the recent public hearings published in business associations, so that the media reports the error message, make some local consumers on Kodak processing the event solutions exist significant misunderstanding.

Kodak believes that consumers in an institution in the Kodak LS443 Camera for quality testing, based on the release of the Agency's so-called "inspection report", consumers in this matter is not realistic to the Kodak Company caused tremendous negative impact.

As for why not attend hearings? Kodak in business associations that we have received written notice wrote, "Please send your unit is responsible for personnel litigation", under the CCA accepted consumer complaints provided for in article I of the principles of accepting complaints (2): mediation to the parties voluntarily, lawful, reasonable and fair; Kodak legal counsel, as well as external counsel of professional position is unable to take the "appearance" of the "voluntary" participated in the session.

As for the events approach, Kodak represents the different demands of consumers, with different solutions to meet the demands of customer satisfaction.

Report of the internal communications:

Colleagues,

I believe we have a variety of media to see reports about our LS443. EA/PR, CDG and legal departments of colleagues is working with the company's management and night deal with this problem.

We all know: the quality is on Kodak's life, the consumer is on Kodak's blood. 120 years, we are in such a spirit came to, today's Kodak also receives such a spirit based development. We are a responsible company, but also meticulous care for every consumer. A few days ago in the United States has just released a global reputation, fair, and independent J.D. Power and Associates 2006 digital camera satisfaction survey, the Kodak EasyShare digital cameras for the third consecutive year, won the $ 200-$ 399 price category of the highest user satisfaction.

Kodak also is since 2004 "J.D. Power survey," since the creation of a digital camera, only in the individual category for the third consecutive year, the highest score of the brand. This also proves that we work on customer satisfaction.