Senior foreign people to deal with customer's 12 killer

First, how to correctly determine the effective requirements

In the foreign trade export work, we often arise problems: guests request we send samples, and so we sent in accordance with his request, there is no kind of any message. This problem occurs, our judgment lapses. even, many are just beginning to participate in the work of the foreign trade staff does not know how to judge a inquiry of true and false. First of all, our content from his inquiry to tell you that the following inquiry may be true: 1) he asks you for a product quote, while specific to quantitative specification packaging production quality standard delivery time arrival port related certificate; 2) he come to your company Web site or product directory does not have similar products, ask if you could provide production. at the same time, he provides the required similar product model specification color, and other information. 3) he directly your company can do, and attach a picture, target prices, such as detailed product description information; Finally, I should note that: the effectiveness of e-business it manifested in: it is a communication that provides convenience; it does not able to provide both authenticity. Thus, in the absence of any credit of age, a trade that need an advanced level of the two sides, is likely to occur. This is why today the exhibition industry in business, because of the important factors, exhibition, sellers can understand sale both from each other to find realistic and sense of security. We now many companies on e-commerce by excessive expectations, particularly with some of the trading companies, business personnel with computer telephony network samples, you can entirely be able to receive foreign single-in fact, the real operating performance in the relevant professional and famous exhibition brings I feel this is too complicated, in fact, often the customer does not have audio because our price is not reasonable, or if our sample is not very good. So for business must own the product very well. Including your own products on the market at a location, its price and the number of competitiveness, to targeted, reduce unnecessary losses and complain.

Second, how to deal with foreign customers send samples request

Because many of my friends, in contact with overseas customers, a sample or a liar, and so on, in this and hope to share with you how to deal with foreign customers send samples. Sharing A

International trade in such a situation is normal. Some guests did not receive your samples will often before you send the sample, and so receive sample after a long time, you do not pick the following situations: 1, for traders and he is not an end user, he will give his customers, this sample is sent to the ultimate customer trial or for exhibition purposes, and that the reason he is waiting for customer's reply, this situation will have some hope that the regular follow-ups. 2, his receipt of samples, are not satisfied, such as quality, style, and so on, which would make him anymore you, 3, this point is to look at your samples belong to which class, such as textiles, there may be a component of the test or inspection, electrical appliances you have related certification, this also requires a certain process, if this is true, there is hope, 4, this will only want to gather samples have found better alternatives or put your sample into their archives to collect information and no other meaning, it will find an excuse to appease you, without any hope. 5, may your sample is quite satisfactory, but related trading conditions unsatisfactory, some customers do not speak. For it is he samples are not only your family. In short, when such a thing, you have to have patience, to order the best, if not, is also very normal. But you have to try to fellow guests, in order to get the best results. If this does not work does not mean that there is no hope, maintain regular contact with customers and communication, if he is ultimately the customer may contact the back will also choose you. You should prepare your potential customer data file.

Share B

For some small passenger/new customer, I suggest to guests at any time that we will be happy to recommend free trendy product styles to them in order to attract more customers and business. But we also face a number of express costs burden. If guests would like to express our sharing charges (such as to pay the account), it will be great for our work. So I can recommend some new sample to the guests. Of course, to help customers save express charges, we recommend new things to guests from the practical consideration, before posting will notify guests (photo to the guests Watch), the guests visited to determine need. I think this way for some real customers to explore the business will have a certain effect. And for those big ' old ', although they each year and our business volume is very large, I generally will out following this letter to the customer.

Dear Sirs， Firstly thank you for your continuours supports in the past years， we wish both business snowballing in the coming years. As per the summing-up made by our financial department in the last half year， the statistics showed that we had a very heavy burden on sample cost， Just as you know， during the past years we supplied the small qty samples to our cu

stomer free of charge， in this way， we not only had to pay the samples cost in our factory， but also pay for the postage to express courier， such as UPS， Fedex， however， our profit is getting smaller and smaller， Under the above-mentioned situation， we find it is getting difficult to run business in this way。 In order to solve this matter in a reasonable way， we hope our customer could help to share the cost by paying the postage， So could you please inform us your account number of UPS or Fedex or other express by return? So that we could send samples by your account number， while we will supply the samples which are free of charge in normal small quantity as before。 We believe this will do favor to develop the business between us， most of our customers is doing in this way now，we sincerely hope it will be also workable to you。 Please kindly comment the new way and advise us your A/C no。 Thank you for your cooperation。 Looking forward to hearing from you soon guests receive this letter, even if still refuses to pay postage, it will no longer be free to sample.

Share C

Although it should be according to customer's actual situation and flexibility, but on the whole, no matter what business do not make it into the value of the samples must be authorized by the customer. 1, most of the sample, from the individual production areas to consider, in the production process, and volume production is consumed by the various resources. Therefore, it should be said that the production costs of separate proofing is expensive.

2, even if they do not consider expensive samples production costs, choose samples from the Assembly line or warehouse chooses, in order to bring order and consume in samples of various types of costs on cost must exist 3, most of the foreign customer, in addition to a custom sample business b poor credit degree c for the sake of cheap some businessmen, almost every honest businessmen will take samples of various types of cost and value. 4, from the standpoint of domestic factory, the long-term for samples, and do a few single business, or in the actual orders are simply unable to verbally or actual value reflects the value of the sample, the passage of time, losing more than just a customer, the company's resources, more will lose perspective of a company's reputation. 5, foreign customers long-term or permanent copies of the sample without order, although there are price, quality, payment method, and more conventional and unconventional, but customer choice, vendor selection, samples may be obtained, as a trading company, we'd like to take some time will roll up into spending huge costs.