"Nuoyazhou": 12 days, 35 phone

World marketing comments (http://mkt.)

"One key" barrier

2006 September 9, in my capacity as consumer identities in GOME ring shop to buy $ 1398 the nuoyazhou NP560 + network learning machine.

Salesman told reporters: "all features are available, guaranteed to work well. "In the subsequent use, but there was a series of questions, especially nuoyazhou company after-sales this piece out of apathy and turns, let journalists is deeply shocked.

Purchase the day after, I is the Internet, according to nuoyazhou NP560 + learning machine instruction "one key" operation. Because when purchasing, is the sales efforts to promote the use of "to the press a key specialists" beauty of, and that use this key to save time and effort, can achieve a multiplier effect, the reporter has finally been this "one-key" amazed.

However, the problem happens out in the "one-key specialists".

Components of the network, press the "one key" button, display message, receive message, I received the nuoyazhou messages from the site, the open learning machine e-mail Inbox that displays the contents of the message is "O".

Repeat this operation, the displayed results or "O"; repeat this action to display the result remains "O" ...

5 repeat this operation, get the 5th "O" show. Journalists decided according to the instructions marked on the headquarters of the Guangdong Nuoyazhou Tel (+ 86-755-83432800) dial-up in the past, unfortunately, the call is unanswered.

Journalists did not give up, or by manual labelled nuoyazhou after-sales service company to another (-27652324) dial-up in the past, unfortunately, the other party has been in a busy state.

Then press to dial the number of consecutive, situation remains the same. In desperation, I had to call the GOME ring shops, demands a return, the other claims, post-sales questions should find nuoyazhou after-sales service centre.

The third day, I press manual labelled Beijing repair center telephone dial-up in the past, the other claiming no matter the matter, I will be calling to nuoyazhou Beijing Branch.

Three days after the purchase, press the phone dial to nuoyazhou Beijing, this time managed to someone, and accept my complaints.

However, nuoyazhou Beijing Branch staff in listening to my complaint after it is safe to say that: "a key pass sure no problem, you make a mistake. ”

And toss a day, "one-key" or not.