How can I become a customer, in the eyes of outstanding sales person

Tags: customer satisfaction with the authorized sales what is excellent sales, they should be and what traits, which in the previous "what is an excellent sales of articles have been relatively in-depth exposition, we now turn to the question is the customer's outstanding sales person. Why would I want to talk about this question? for the simple reason that sales people selling enterprise products, not only to meet enterprise value aesthetic needs, more need to meet the needs of the customer value aesthetic. From a certain point of view, customer sales recognition than enterprise recognition to much more important. Because the sales staff is enterprise and customer value exchange between the bridges, sales for enterprise services as customer service. Therefore, understanding the customer's sales personnel, to improve the relevance of the selection, training will be of great help. The following is the result of long-term tracking survey, customer Salesforce for outstanding qualities.

Honest

Almost all of the customer will have sales of honest in the first place, we in the what is a good salesperson, also talked about the "honest", that honesty is for enterprises, mainly in response to the truth, not distort the implementation, not concealing facts, etc. Customers of honesty and integrity of the enterprise that have larger differences, customers think of honest more to understand as "honest, really". This may be both a quality and possible is a skill that he is a kind of quality are well understood, that he is a skill is probably not very easy to understand.

In fact, all the skills of sales, from is the continuous process of customer confidence, we often find such a phenomenon, probably a sales person selling skills is very poor, even somewhat dull, but it is precisely because of his stubborn, but to win the trust of customers, in order to get the good sales performance. How to win customers ' trust is the highest realm of sales, this is a concept is a kind of skills. Obtain the customer's trust and honesty are closely related.

"Good faith" of the State is to effectively select, training. For example, we select the sales person, appearance performance too clever, aura may not be a very good sign, it will give customers to unstable, insecure. Best State is "enough stable", the best look silly, of course, is not a really silly, this is not what smart are written in the face, to be aware of. This appearance of sales people are often very easy to be successful, and he looks really are closely related. Moreover, our sales training often focus on: how to obtain the customer's needs, how to communicate, negotiate, public relations and more skills, these skills are many looks like is to teach the art of the "hack", their bones surface transfer is "how to steal customers pocket inside money." This State is very dangerous for the enterprise, and for most of the sales staff is also very dangerous. Do not place the client as a "fool", will customers as "fool" he himself first as a "fool", the customer is very clever, they not only concern products, more concerned about the character, as a result, sales of the highest technology is not a technology in itself, but should be "honest", as long as the heart and sincere, even if only a little, the customer will feel quickly. Back to the start of that sentence, sales skills to the highest trust "sales."

Hard work

To hard work, in other words it is hard, so that the sales staff very easily lead to customer. We often find the customer likes what sales people hard, especially when it encounters a problem of State repeatedly running around, they very much hope that no matter what, where, you can call either wind or rain, or man-made disasters, you have to try to stem. What is more, many customers have psychological abuse, only sales staff was repeatedly tortured before with great satisfaction.

I have experienced such a thing, a salesperson about a customer, the weather suddenly began to rain, water, the road winds is very serious, because some good customer journey far, sales some retreat, want to give the customer a call hope about a time when the salesperson's Manager strongly disagree, wrung sales to customers in the rain. In at the customer's Office, the salesperson had soaked all up and down continuously splashed, many passers-by who couldn't help but laugh. See customer, although sales are wet, but he provides customers with information they save very good when customers feel very big shock, heart reached a great meeting, at the time and sales personnel concluded a year contract. Through it we can reflect on the sales of hard work to meet customers and thus won the customer's respect.

If you carefully experience again, hard work is probably the most customers are respected, as the direct embodiment of God's feelings seem to be a certain course of harassment in order to be fully displayed. This phenomenon is not only evident in the services sector, in the product as the core of the industry there. Moreover, customers in product quality comparison, sometimes prefer to choose the product technology in General, but is willing to accept customer ravaged supplier. Typical example is the Haier. Haier's service is "in good faith to never", "sincere forever" is to customers to benefit from sales of "hard work". Although Haier products quality might not be the best, but customers can experience the "hard work" to God.

Decisive

Many customers are not too fond of introverted, and indecision, the more the more senior leadership. If you see a company's General Manager, if in one minute is not able to take your things to make it clear that I believe you're essentially had no chance. Decisive not only reflected in the work of the above, it is more important to reflect on key issues of the above, many people are not able to decisively to solve the problem, and not be able to effectively find the core issues.

Many complex interweaving, often makes many people uncomfortable. There was a store, do not know because what offended people, a group of people suddenly broke into the shop for harassment situation very confused at that time, the store didn't take drastic action to inform the security, notification shopping centre, instead of using a theoretical way, the more you make, the more their theory, this is what they want to see the status quo. Since the start did not stop, the last developments make great, only by hitting 110 to solve the problem, but the influence of 110 to the worse, last shopping requires manufacturers to withdraw, to a great loss to the enterprise. This is the obvious lack of analysis, judgement, resulting in decisive ability.

Customers who lack decisive ability of sales staff, a very sick at heart, they are very easy to make the customer think jealousies, cunning, the profit motive. China sales staff, in particular, this may be due to the Chinese customers very cunning, crafty, due to customer sales required careful, slightly to the effect that it will be a "decisive" into "disaster". But in any case if customers think that you are not a decisive one, then he will be your confidence. Also, there is no decisive force sales, often let customers feel irresponsible, or even see dead not saved. In times of urgent need sales decisions, whether it is good, or bad needs to each other a reply, but we often drag strategy until things onto cannot handle. In this way is really terrible, this is the Chinese like, foreigners are most afraid of.

Heald, through the eyes of the customer Salesforce's analysis can be seen:

1. customer's marketing and sales in the eyes of the enterprise has significant differences;

2. where honesty is still the most important of all quality;

3. in accordance with the requirements of customers in the selection of sales staff is key!