How to let the boss and the managers of mutual trust?

Why a lot of the boss of Chinese enterprises and managers cannot trust each other, and why don't always give you that phase such as hatred? but had their collaboration for the enterprise and are indispensable, so we cannot avoid the reality of the subject, not to repeat the tragic past. To this end, we must open their hearts ...

Moderator: high-peak visiting scholar, Tsinghua University

Guests: Zhang Qiang three Group President

Sun yingui hundred Dragon Group President

Quyunbo send marketing management consulting company partner

High-Peak: the boss and professional managers in the process of cooperation, a lot of benefits, the emotional aspects of their relationship between these undesirable seems to be inevitable. Our purpose of this discussion is to explore how to resolve such problems on their relationship is it possible to achieve a genuine mutual trust. Let us first see Zhang Qiang, talk about her in three strains do professional managers.

Owner and Manager of the foundation of mutual trust?

Zhang Qiang: If you let the boss and professional managers trust each other, I think it is a prerequisite and basis. This base is divided into three areas: the first is the ideological basis; the second is a material foundation; the third is behavior.

First is the ideological basis, is in the mutual recognition of values of the premise, seek corporate culture and philosophy of consistency. We think each other together, if you do not have common values, not both agree with corporate culture and philosophy, so far, it is difficult to reach an understanding.

The second is the material basis, I think it should be the responsibility, rights, benefits, risks and four unified premise, seeking interests of consistency. Boss and shareholders seek is to maximize the return value, and pursuit of the professional manager is paid will be rewarded, he also needs a stage to display their talent to achieve self-worth. Professional managers themselves to value is reflected in a constantly create benefits for the enterprise, and constantly bring benefits for the employees of the process. The only way to achieve the same objectives. Managers have more power, has a lot of great responsibility, you also must define clearly powers, otherwise he shall not be used when the vulnerability is very large. Manager performance and interests is also a need to define clear first place.

The third is the Act Foundation, is the Manager must put the location, the Manager must first do a performer, followed by policy makers. In the third line, after the decision of the Board of Directors, I made the strategic decision of the Board of Directors to split, split into every stage of business goals, every period of the specific business strategies and tactics, and then split it, of course, the implementation of this is built on the Board of Directors of the Foundation.

Owner and Manager of the cause of the break-up?

Quyunbo: boss and professional managers, many of the present part, long-term cooperation with less, why because the previous boss encounter those who subordinates, those with long-term cooperation of the people, mostly perform skills and brains is relatively small. Because the boss character are relatively arbitrary number, like subordinates to listen to their views, like some do.

And professional managers, they are not only performs but also move-brain. Moreover, China's professional manager and boss both inexperienced. Professional managers did not know much about China boss character, plus these bosses with their own hands obedient people have become accustomed to, suddenly hit the brains of people do not know how to use them, so we need a running-in procedure, China now is experiencing such a running-in procedure.

There are some well-known domestic enterprises and some well-known professional managers, just to get together, it seems to be Gold partner. But when you break up, with each other and there was a terrible mess, at the other extreme. I think these two extremes are incorrect, the beginning is trust joy, breaking up is even legal disputes occurred, a lot of the boss hold this for others money does not give, professional managers took a large number of people, and even some goods, money, accounts get mess, this situation is very bad. This happens because that is the owner and Manager of mutual responsibility, rights and benefit enough profound understanding of, and the legal system is not very perfect, even without a suitable contract. This may be a market for economic development in the initial stage, I want to slowly have experience, the legal system has also gradually improve, everything will be all right.

Managers how to obtain the trust of the boss?

Zhang Qiang: professional manager and boss trust-building process, as a professional manager, there are some essential qualities or accomplishment. Your comprehensive quality is self-evident, you do not have the capacity and quality, the enterprise does not choose you, much less trust.

First of all, managers must be good at communication, especially the communication process among them, some of the techniques, art and methods. This is my last two years of his career, Chief among them, summed up. This is manifested in the I and the interaction between the Board of Directors, also in me and my management team interaction, I and interaction among employees. Even a Terminal sales, between him and me there was a kind of interaction. The world's first CEO Welch is the use of interactive solves the problem of large enterprises of bureaucracy. We must pass through this communication, the opinions, ideas and true to the Board of directors there. Still, the Board of Directors through communication made some strategic decisions, and pass on to our grassroots. The boss and professional managers of mutual confidence-building, in particular, this communication is important.

Secondly, professional managers should possess considerable personal charisma, or have considerable affinity, which is very important. Often the dislocation of professional managers, put yourself into the boss. In fact professional managers should be the boss and the staff

Workers with a between the bridge and link. You must pass your personal affinity and unique charm to the whole staff gather at your side, through the creation of a harmonious affinity up atmosphere, and thus influence the decision of the Board of Directors.

Third, managers are dedicated, loyal, responsible, and responsibility comes first. In fact I sit in this location very tired, but I do support is not a reputation or interests, but a responsibility. Faced with tens of thousands of employees, in the face of the Board of Directors, the responsibility for supporting me constantly efforts can't stop my progress. Manager's responsibility is to first; the second is to work, you are the leaders of this group, you must use your dedication to affect everyone around, social needs dedicated people, and each boss requires dedicated people; third is loyal, faithful and not simple is loyal to the boss, which is loyal to the cause of their choice, as to the cause.

I believe that mutual trust-building is the thing that I often staff training Conference stresses three sentences: "Ecstasy can have I, selfless to fearless, fearless can have. "I believe that if all the professional managers can follow these three requirements, constraints, mutual trust is not a problem.

Owner and Manager of the relationship between what?

Sun yingui: though I'm the boss, but I have also worked as a Manager. I think the boss and professional managers between first is the value of the issue, why is it called value and not call price? because the price is fully monetized, and the value can be a lot of other additional factors. For example: although wages is not high, but a high social position; although social status is not high, but the time sufficient, and so on, you can compensate for each other.

In fact a professional manager and boss first first determine is the price, the boss to select what kind of Manager, you want to see how much capital, I also want to pick a Welch, but he is too expensive, we selected. But you all grab a better myself. So selected managers also should first under its own power, first of all to determine a value. Find you need a Manager, the boss will try to do the work, that is guided by the boss has to constantly correcting their own ideas, but also to boot each other, so that the two sides of ideas toward consensus.

The other day, I'm looking for a professional manager, because we have learned that ultimately is really much of a problem. He asked me: you can't out? I said: do you want? I told him: you asked me out how much money my yardstick certainly inconsistent with you, and why? I'm looking at you the same level of people, I was able to spend less money, the price you think is inappropriate. How do you measure? you are measuring if I were you here as a Manager, I myself, or I can take away much. Boss and professional managers of the metrics is not the same, so only the two sides of this thing all about it later, you can determine a mutually acceptable middle line. But once you have accepted the middle line, also not stable. Because people and societies are changing all the time, and also in constant prices.

For example: I am the Manager of Qingdao hundred Dragon, he me annual salary is not high, Qingdao, Qingdao City Organization Department of personnel and talked with him, said to his annual salary of 50 000, give him a column of a list, he can in the scope of this list had chosen to manage an enterprise. The things he didn't tell me, then after some time, I know ask him, said: it seems some people are willing to produce 50 million annual salary why didn't you go? "he said because he was not going to go, so he didn't tell me. I asked him in me you haven't got the 50 million, why don't you go? "he told me a truth: willing to half a million annual salary to hire him, is not a small business, nor is it a good company. Because good business must have a complete team, but not a good large enterprises, it will be very difficult and there are certain risks that year give him half a million, he might have three months to go, and uneconomical.

He said he wanted to retire in a hundred Dragon, for he has 100 Dragon for ten years, but I still speak a Word, I said: "what time do you really want to have a plan to the first told me. If there is a problem, look at the price I was willing to this price. If I like the price, don't trouble, we both have no loss. If you go to a new business, you don't have and they hit it off; you left me again to find a person who does not know me are not hit it off, so that the risk of both sides. We might as well put this loss to him. "He said. But I, in turn, remind him, I said: "you also have to note laosong, if only you had once proposed to increase the price to me, but not every day of the rose, if that's the case, I will begin to slowly develop successor. "This is from a value perspective, both sides need to be running-in and ease, your boss when choosing to be aware of the community, the community to rise, you have to follow to rise, to demonstrate the value of the Manager.

How to maintain the boss and good relations manager room?

1. the values of identity

Quyunbo: I think the boss and professional managers, to ensure that both the health and a lasting relationship, one that is on the values of identity, the recognition of corporate values, business values, you should find a balance. If the problem can not reach a consensus, nor can they work together. Sometimes, when the boss man and Manager will make a mistake: ask others like yourself. This is actually the wrong role, you are the boss does not require professional managers like you go to work, requires the same values of life; the same professional managers cannot be demanded to do so. I think they should put their personal values and corporate values, in the corporate values that you want to find common ground. Otherwise

It lacks all the basis of cooperation.

High-Peak: a company's purpose and mission is the soul of the enterprise, will give our entrepreneurs and professional manager long on the third eye, once this eye, we will use this value to measure the professional managers, professional managers will use this method to measure the boss. But by the same token, you're my light to give you money, I also get a bigger professional managers. I suggest that our enterprise in the building of enterprise culture, we must get rid of the practice of open formalism and I believe that if our professional managers and entrepreneurs are in the Mission of this level to achieve communication and achieve consistent, long-term relations between them is a winner.

2. the responsibilities, rights and benefit aspects of conventions

Quyunbo: Manager and boss in cooperation must be done well before the responsibility, rights and benefit aspects of the Convention, the conventions and after prior assessment be done well, this is a system problem. But unfortunately, due to the enterprise management level is relatively low, so this system construction, in the first and about to subsequent assessment, we Chinese are relatively poor. The lack of institutional construction enterprises, managers lack the legal sense, and they lack this kind of consciousness and, coupled with China for thousands of years of culture, some because of face. Both have a given face, sometimes you can't make a good and about, it is very difficult to carry out a more careful examination and evaluation. This is a recurring problem, even larger than the difference between the values of one question.

Every manager wants to talent market increasingly valuable, every boss wants company outstanding talents to leave, and also hope that the outside world talents to come in. So said the boss and professional managers, are subject to the constraints of the talent market, if the boss is a bad faith, unreasonable, a good professional managers will not be attracted to, just stay away; if a professional manager in a business do not fail, ability or ethical problems, is also very difficult for a better business. Sometimes you may find work in the short term — is a small and medium-sized enterprises, but it's hard to really get a good enterprise long-term reuse. Therefore, it should be said that a professional manager and boss, should be concerned about their future value.

3. the system is guaranteed

Sun yingui: boss wants to establish a professional manager of long-term relationship, it is necessary to establish a set to the long-term stability of the system of professional managers. An example: or the General Manager of Qingdao hundred Dragon, just start every time I go to Qingdao is to accompany him to the end. That once he had received from the airport, in the car he was loyal table: "the boss, I'm with you for so many years, you're so believe me, you really let me move on with your this trust, the me life to your horse. "I said:" laosong you slowly, this is your own on your own when that doesn't matter to me. Because I never believe you, although superficially I trust you, but I still keep an eye on you, I do not believe you, you just feel I believe in you. "He was filmed, take me to the hotel on the back, to the morning never came to pick me. I own a car company, he was prepared to resign the Office clean-up — he can't stand the boss he does not trust. He worked here for so many years--I did for this enterprise was 930 million, he now bring me back 6 930 million, leaving more than two billion in assets, he should be done very well. I suddenly said: I do not trust him, he is very uncomfortable, then I went to his Office to talk with him, in the end he accepted the idea of me: trust is relative, not absolute confidence, we must establish a system.

Later he repeatedly in his own Chair of the meeting, go to instill this principle subordinates: is the enterprise, the staff and employees, enterprises and between enterprises, professional managers and owners, should be established a technical relation is interdependent technical relationship, not an emotional relationship, because the feeling is very fragile. For one thing, it could take decades of friends to give away. But if they established a technical relation, you were, you beat him blow him away, this is one of the things should be established.

High-Peak: today's discussion to the three levels of a hierarchy, a professional manager and boss, an external environmental constraints, including the legal constraints and talent market constraints; the second is the enterprise internal to the institutionalization of the construction, building of enterprise culture; third level is the boss and the quality of professional managers, and philosophy. These three aspects are too. But I believe that in the near future, in China, entrepreneurs and professional managers will establish a height between the tacit understanding. If you reach this day, we Chinese enterprises will speed development, China's economy is thriving, we expect our members to entrepreneurs, thank you!