In the face of unreasonable claims sales customers on how to deal with?

Tags: customer complaints against unjustified claims recent strategy of the company a shocking thing, listen to me slowly road to:

Last year, a guest requires us to have, then, would have been no further contact. In August this year, the guest has to take him to, and provide drawings and samples, request then proofing and a quote. Boss handing me the customer is responsible for. Bargaining in guests, we can accept a minimum price to him immediately.

Six months after that customer's orders, demand production of 3 million white Castor, plug in-bar is equipped with two card spring, an electroplating, one without plating. And we offer ROHS testing. Since our products have done before ROHS test, just a bit of color and the customer, but we still accept the customer's requirements. Though, do the test, the basic no profitable for us, but after all, ROHS testing before we also need.

The customers of the wheel-rail on the spring is very difficult to install, very prone to error. Therefore, the technician has repeatedly stressed that must be done slowly and stared at the inspection. September 14, ROHS testing and maintenance of the goods with a smooth, September 19, also scheduled departure, 20 days after receipt of the goods on time, customers also.

Here, first add one point: the customer to contract stipulates the objections of the number of days to 30 days.

13 October, the customer has a single 4 000. We also asked about the use of the castors, customers are very satisfied with that also. 14 November, 4 000 casters and sailing. The casters are in transit, 23 November, customers write to mail, claim. Said our wheels card spring is too loose, causing them to labour costs and time of loss, the claim for 3000 dollars. You know, the goods we have not make money.

Although the inspection procedures, we are very strict, previously never had this kind of phenomenon, but our technician is still very concerned about this issue, it will be the previous drawings and letter-like out a check, did not find the customer said, it is not possible to bring them more than US $ 3000. If the product is really a problem, why they are also to renew the 4 million?

For the first not to discuss the matter, but the contract clearly stipulates objection deadline for receipt of the goods within 30 days, 30 days are over now! only work for half a year, I first encountered this problem, you master, invite you out for the final, if neither offended customer, do not pay the claim of unreasonable demands, how to deal with the most effective? first thank you save my immediate need!!