Customers on your refusal does not necessarily indicate he is no purchase of desire, on the contrary, it is the customer's refusal to deal.
Sales people can be said that the deal with "reject", overcoming denial, is described as a marketing expert.
Sales to and "reject" combat. In fact, customers on your refusal does not necessarily indicate he is no purchase of desire, on the contrary, it is the customer's refusal to deal.
Everyone in love, you probably have this experience. Young girls for boys of courtship, and insincere "always", frequently rejected, there seems to be a psychological defense against impossible. In fact, if you guys have really gone, the girl's estimate was disappointed because she can't wait to see the young man kneeling in own Margot. She refused, just for a girl's reserved.
Sales and is it not? experienced sales people have this experience: some customers mouth though rejected, but for the product that it down, a desire to buy cannot, to stop almost look, these are things he'd deal signals. Therefore, customer's denial of his interest for commodities, is the beginning of the success. As long as we can successfully put his refusal, it will immediately close.
Generally speaking, most clients are using the "I have no money" as the reason for rejection. Customers with a sincere to sales people said: "do not fear your jokes, I this is really a bit nervous. I can honestly say that your product is so good, I'd buy one, but had no money, and so I had the money will buy a thing, you see? "most sales people to this kind of" excuse ", will find it impossible to deal, you buy stuff, no money is white to you?
There is this idea of sales people have been let off a good contract opportunities. In fact, the customer's mouth "money" is very flexible, it may be an excuse. If you are confused by this excuse, it is hard to create a good performance.
Dealing with "money" excuse is to avoid and customer "no money" excuse to head-to-head, he also did not say "money", in advance, sealed his lips, so that he can't say "no".
Once our company a salesman, bought a pretty clothes back. We direct praise him, he said: "Hey, I did not want to buy, you want the boss to say I have no money, I go. But the boss before I speak, he kept praise my notebook, saying such a good notebook may not generally be affordable, accessible and affordable are high income earners! when I heard that, Yes, I am also a high income, how can you pretended that he didn't have the money? swollen face and fat man also had to buy it. In this way, one month out. However this dress really good, right? "seems to be the best selling clothes boss really on the ball, to be able to put my company's sale of elites in mouth to the letter, is not simple.
There are also some customers tend to use "another day" excuse to put off sales people. In this case as a pretext for most is indecisive, decided not to, so you have to have a little patience, give them the time left to make, you can say to him: "Yeah, buy such valuable things, is to think. "And then the instructions left him a few days to visit again. Then, when he was given the chance, generally to have a good deal.
The customer will have to "I'm very busy" to refuse. If so, a clever marketing staff will quickly judge he was "really busy" or "false", if you are busy really busy, you can and he arranged to only about 5 minutes. "I think you're so busy, really sorry to bother you, but please give me 5 minutes to listen to me, that I go, you see?" average customer for such requirements generally will not be denied, so you can take the 5 minutes, he persuaded, smooth transaction.
In short, denial, denial is customer recognition of the beginning. In the face of the customer refuses, just grab the customer's psychology, it can smoothly and he concluded.
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