Often customers are not satisfied with just a salesperson's concern is not enough

Keywords: sales, customer satisfaction with the sales representative if you respected can help customers find out they are not aware of the problem and provide solutions, customers on our more respect, treated us as consultants.

1. the customer will need to be concerned about the

While in the process of communication with the customer, sales people always tried around customer needs expand marketing activities, it seems that the sales staff is absolutely a passive position. However, in the customer appears to be the case, they are often the sales staff is like attacking on their own, as a result, they often put themselves at a tight defence of passive state.

Customers in psychological defense in indeed closely reflects the concerns they expect. Sales staff should be aware that you sell to customers display their various skills, your target is usually very clear, that is, to persuade customers to buy your product. But for the customers, they right now in the case of the "pure psychology": on the one hand, they want to own some requirements are concerned, and eventually met; on the other hand, for the various concerns and suspicions, and they also on sales promotion activities shifted.

Customers and sales personnel in the process of Exchange with a paradoxical though complex mental, but the ultimate origins ambivalence or their insecurity. Customers of this insecurity makes them more from the heart sales anxious. A good sales expert will understand the customer's needs, so they will seek to every customer communication process are active enough attention given to the customer.

When sales staff if you have the following performance, the customer will feel themselves not been each other's concerns:

Sales talk, self-indulgent or when customers make a rush to rebut objections.

When his own expression of the main issues preemptive with that, you have nothing to do, don't ask customers.

When customers talk, absent-minded, not a sales person was seriously listening.

Ignore the expression of important customers.

Comparison of subjective views as you speak, looking at issues of perspective is obviously not exhaustive.

Once the customer thinks he was sales attention, they will lose to maintain friendly communication with the patient. Therefore, sales must recognize that the customer desires a psychological concern, and to the communication process timely moderately expressed their concern and considerate.