On the occasion of the car and kept 3.15 there are four major difficulties you encountered?

Automotive consumer rights protection should not be a only "3.15" was the topic of the Media Institute. Relative to the manufacturers and distributors, and consumers in a vulnerable position, coupled with the automobile is a high technology content is high, consumers if you encounter "Yan" manufacturers and distributors, have often been swindled confused.

According to statistics from the CC in Guangzhou, in the past year was the most prominent on the automobile consumer complaints generally fall into two categories, one is the quality of automotive products; second, the car dealers fulfilled contract issues; third, certain behaviors for the automotive market, such as the increase of complaints, car, car loan in fraud complaints; 4 maintenance charging unreasonable and resolve channel for communication and smooth enough.

1 vehicle quality issues

This class represents about .92% of the total complaints. The main issues are: engine starting gravis, flame, vehicle shell seeps, auto window close failure, etc.

For example, Mr. Zhou complaints: early June 2008 in auto sales co., Ltd. purchased a flower 22.48 million cars. 13 June rain, driving discovery left foot metal pedal above the water leakage to the tops, a day after observation, as long as there is water enters it in the car. On 15 June, the company sent a reply to the windscreen is not sealed, is a manufacturer of glass panel caused by improper installation, the need to reinstall. Purchase new cars use less than 10 days, so that consumers ' trust in the brand.

2 contract compliance

Such complaints are also accounted for 30% of the total complaints of many cars are still visible as buying a car for this type of complaint of the key issues are: the promise of dishonour, manual and warranty card is not timely, the deposit is not explicitly agreed to refund, on foreign licence delay time at car.

For example, Mr. song June 26 complaints reflected: 10 June in a car sales company order a vehicle, the 4S shops offer promises free United States decent explosion-proof membrane, and is a 5 month new car. So, Mr. song was the deposit paid $ 10000, signed a purchase contract, the contract within a week. -Pick-up found business commitment to the gift of film shoddy, price does not comply with the same insurance price, a difference of $ 800 to 900. Mr. song feel cheated, call the sales lady without reasonable explanation; refund the deposit, by the company's sales manager.

3 without charges, and other fraud

Ms. Lee in early 2008 and signed a purchase contract, shop and pay $ deposit agreed delivery date is mid-January until March 2008 has not been delivered in accordance with the contract and asked the complainant more 8000 can provide now the car, the consumer will Mediation Center third-party call, the shop does not provide justification.

08 Mar 1999 Mr. Chan on the complaint of a shop owner new car use fake explosion-proof membrane, allowing the owner within a period of two years from property and physical and mental health of double damage during consultations to shop the shop owner bad attitude.

4 maintenance charging unreasonable

A beauty line brand owners in the last 21 may purchase Hou found abnormal sound automobile and back to the shop, the shop clerk told the owner that the automobile line to 15000 km must be to the brand 4S makes a charge maintenance can enjoy 15000 km later free warranty service, the shop owner considers unreasonable because there is no automobile specifications indicate 15000 km maintenance is paid maintenance for the shop provides free warranty service.