Marketing Coordinator in conversation with the customer, said to have skills, communication with art; good eloquence can help your business succeed, benign communication can change your life. We communicate with customers, to manage their own mouth, use your mouth, you want to know what words should be said, what should not.
Do not know the cream, resulting in failed; you do not know which should be, would result in stagnation, we talk, you want to know how the "ten taboos."
Bogey argue
Marketing communication in and customers, we are to sell products, not to participate in debate, to know and resolved customer disputes any issues will only be incurred by the customer.
Marketers must first understand the customer's insurance have different knowledge and insights that allow people speak, express different views; if you deliberately go and customer event of heated debate, even if you gained the upper hand, won the victory, the customer connection dumb, pieces, in the face, goose bumps, you happy, happy, but you get what is lost customers, lost business.
Always remember your career, your identity is what to do. Taboo.
Bogey questioned
Marketing communication with customers, to understand and respect the customer's ideas and perspectives that you want to know who are interested can not buy insurance, he, his rich and insurance consciousness; he does not buy insurance, he is the reason, must not take the question of how talking with customers. As marketers says:
1. why don't you buy insurance?
2. Why do you have preconceived ideas about insurance?
3. what you say insurance company is deceptive?
4. do you have any reason to say that insurance companies pay easy, difficult to lose money?
Forth, questioning or interrogation of the tone of the conversation with the customer, is marketing's rude, disrespectful, is the most harm customers feelings and self-esteem.
Remember if you want to win the favor of customers and appreciation, taboo questions.
Bogey command
Marketing Coordinator in conversation with the customer, smile and then demonstrate that attitude to gentle, speak softly, softly tone, to take advice, consultation or advice of tone and customer communication, must not take orders and instructions of the voice and talking to people.
Men should have know themselves, to clearly understand your position in the heart of the customer, you need to always remember one that is — you are not a customer of leadership and superior customer, you do not have to be bossy, orders or instructions; you just an insurance salesman, he's a financial advisor.
Cream show off
Communicate with customers about themselves, be realistic to introduce myself, a little praise, we get carried away, conceitedly boast, self show off their origin, their knowledge, wealth, status, and performance and income, and so on. This artificially creates both sides of the divide, and distance. Want to know the people, the head and the head is the latest; whereas the Pocket and Pocket it is the most far, if you have one and again to show off their income, they will feel that you are selling insurance to me to earn my money, not to send me.
Remember your wealth, is personal to you; your status, belong to your organization, temporary, and your attitude and service quality, they are your customers, eternal. Your customers will always be in front of his insurance agent, the waiter.
Cream of straightforward
Marketing staff to master the art of communication with people, customers, thousands, in light of the various sectors, the various aspects of the groups, their knowledge and insights are not all the same. We communicate with it, if you find that he knew there are wrong, do not categorically stated that he not? that's not the most General of? the taboo in front of shame, embarrassment, saying: "fight should not fight face mortgage people jieduan" taboo straightforward.
Kant once said: "man, the biggest insult than say he foolishly; to the woman, the biggest insult is that she ugly. "We must look at the object, do the talking with substance, for people to grasp Shi language conversation skills, communication arts, euphemistic warning.
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